Terms of Service
Last updated: 14 October 2026
These Terms of Service (“Terms”) govern your use of the Evergreen Hub website, customer account and enquiry features. By using the website, you agree to these Terms. If you do not agree, do not use the website.
1. Website services
The website provides general information, contact facilities, account registration and submission of preliminary loan or service enquiries. Submitting an enquiry is not a credit application approval, loan offer, investment recommendation, contract or guarantee that finance will be provided.
2. Eligibility and accurate information
You must provide accurate, current information, keep your login credentials confidential and promptly tell us if you suspect unauthorised access. You must not misuse the website, attempt to access another person's account, submit unlawful content or interfere with site security.
3. Applications and decisions
Applications may require additional information, identity checks, affordability or risk assessments, and review by the relevant authorised legal entity. We may request clarification or decline to process an incomplete or ineligible enquiry. No decision is guaranteed by the website.
4. Loans and investments
Any product is available only where legally permitted and subject to separate written terms, fees, risk disclosures and eligibility requirements. Website information is general and is not financial, tax or legal advice. Investments may carry risk, including loss of capital; returns are not guaranteed.
5. Fees and payments
Do not make a payment unless the purpose, amount, recipient, refund terms and applicable contract have been clearly disclosed and verified. We will not treat a generic website payment screen as an offer of credit or investment. Any payment provider may apply its own terms.
6. Intellectual property and availability
Website content and branding are owned by or licensed to the relevant rights holder. We may update or temporarily suspend the website for maintenance, security or operational reasons. We do not promise uninterrupted or error-free availability.
7. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable consumer rights. Subject to that, the website is provided for general information and we are not responsible for losses caused by outages, third-party services or reliance on incomplete website information.
8. Complaints, changes and governing law
Contact us through the website contact page if you have a concern. These Terms may be updated and the revised date will be shown above. The applicable contracting entity and governing law must be stated in the separate product agreement and will depend on the service and jurisdiction.